Faqs

FAQs

General Questions

1. What should I do if I receive the wrong medication?

If you receive an incorrect product, you can contact our customer support within 24 hours of receiving the order. Our team will guide you with the issue.

2. Can You Guarantee Confidentiality About My Purchases?

We ensure complete confidentiality when buying medicines from us. At Medi Value Rx, we do not share your personal information or payment details with anyone. Further, all our products have discreet packaging and delivery.

3. How To Save More Money On Medi Value Rx?

All our products are retailed at a discounted price, along with no additional shipping or delivery fee. In addition, on all reorders, you will receive an additional discount.

4. How do you offer medicines at such a discounted price?

Our medicines are sourced in bulk from reputable pharmaceutical companies. This allows us to offer a low price.

5. Do you provide consultation with a pharmacist about medicine queries?

No, currently we do not provide consultation with a pharmacist. We advise you to consult a doctor before buying any medicine from our platform.

6. How much am I saving while placing an order on Medi Value Rx?

By placing an order at Medi Value Rx, you can save up to 10% on regular pill packages.

Order Related Queries

1. How to place an order for buying medicines on Medi Value Rx?

Ordering at Medi Value Rx is easy and convenient. You can place an order by adding the medicine to the cart. Then add your address and finally click on checkout.

2. How to track your order package online?

All orders at Medi Value Rx can be tracked. Once the order is shipped, you will receive a tracking number that will help you track your package.

3. How long will it take to receive my order?

Since we ship our products from India, it takes about 15 to 20 days to deliver your products.

4. Can I request medicines with specific expiration dates in my order?

Yes, for any specific need, you can contact our customer support at info@medivaluerx.com. If medications with that specific expiry date are available, our team will ship them to you.

5. Will my purchase from Medi Value Rx be confidential?

All your information and personal data are protected through SSL. We do not store your information in our database or share it with a third party.

6. Will my insurance company reimburse me for the medication I ordered from Medi Value Rx?

We advise you to contact your insurance company before placing your order. If required, we will provide you with an invoice to submit to your insurance company.

7. How can I order a Refill of a previous order?

You can contact our customer support team for reordering your medication. We also send you timely reordering emails through which you can place your order.

Payment Related Queries

1. How long does it take to show the refund in my bank account?

Depending on the bank, it may take about 3 to 4 days to get the refund in the account.

2. How can I pay for the medications I order from Medi Value Rx?

Once your order has been placed, you will receive a payment link within a few hours. You can use this link to complete your payment.

Shipping-Related queries

1. Can I have my packages sent to me discreetly?

All our medicines are packed and delivered discreetly. Only your name and address will be displayed on the package.

2. How do I change my shipping address?

You can change the shipping address before the package is shipped. However, we confirm the address before shipping the product.

3. I received only part of the order I placed. Why?

Receiving a part of an order is not common and may happen in rare cases. But if you do not receive all the medicines that you have ordered, you can contact our customer care support.

You will need to send an image with a clear description of the issue that you are facing. Our team will help you with resolving your issue.

4. Can I alter the shipping address or delay the shipping of the refill?

You can contact our customer care to change the shipping address or delay the shipping of the refill product.

Miscellaneous queries

1. Is Medi Value Rx a licensed online drugstore?

Yes, Medi Value Rx is a licensed online drugstore.

2. Do I need to log in or register to place an order?

No, you can place an order without registering on our website.

3. How do I dispose of the medications safely if I no longer need them?

We advise you to contact a medicine take-back program for safely disposing of medicines that you no longer require.

4. Does Medi Value Rx have a mobile app?

No, currently we do not have a mobile app. You can place an order directly from our website.

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Can't find your answer? Email info@medivaluerx.com